Responsible Gambling

Responsible Gaming at Winbig21

At Winbig21, we understand the importance of responsible gaming practices to ensure a safe and enjoyable experience for all our players.

Self-Assessment Quiz

Before you begin playing, take a moment to assess your gaming habits. Ask yourself:

• Do I gamble regularly?
• Have I ever experienced problems with my finances due to gambling?
• Am I trying to win back losses by betting more?
• Do I feel anxious or depressed when I'm not able to play?

If you answered "yes" to any of these questions, we encourage you to take a closer look at your gaming habits and consider seeking help.

Deposit Limits

To help you manage your spending, we offer deposit limits. You can set a daily, weekly, or monthly limit on the amount you wish to deposit into your account. To do this:

1. Log in to your account
2. Click on "Account" and select "Responsible Gaming"
3. Follow the instructions to set your desired limit

Self-Exclusion

If you feel that you need a break from gaming or want to exclude yourself from playing, we offer self-exclusion options. You can choose to exclude yourself for a minimum of 30 days up to a maximum of 6 months. During this time, your account will be closed and you won't be able to access it.

Cool Down Periods

If you're feeling overwhelmed or need some space from gaming, we offer cool down periods. You can choose to take a break from playing for a minimum of 24 hours up to a maximum of 30 days.

Links to Support Organizations

• GambleAware: A UK-based charity providing advice and support on responsible gaming.
• National Council on Problem Gambling (NCPG): A US-based organization offering resources and guidance on problem gambling.

We understand that sometimes, despite our best efforts, problems can arise. If you're struggling with your gaming habits or know someone who is, please don't hesitate to reach out for help.

Winbig21's Commitment to Responsible Gaming

• We take the issue of responsible gaming seriously and are committed to providing a safe and enjoyable experience for all our players.
• We comply with international regulations on responsible gaming and ensure that our practices meet or exceed these standards.
• Our customer support team is available 24/7 to answer any questions or concerns you may have.

By working together, we can create a positive and responsible gaming environment. If you have any questions or need assistance, please don't hesitate to contact us.